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Arne Lange, Maintenance Manager DanCopter:
"...After a very frustrating period, where we tried to implement a computerized system for our helicopter maintenance with very little help from our previous supplier, it has been a pleasure to experience the skill and commitment of the SAM implementation staff from ASA. They made a detailed plan for all activities and worked closely with our own people to carry out each task. With their background in the business they could act also as our consultants and instantly appreciate the problems that came up during the process.
In less than one month from our decision was taken to go for SAM, we were up running with all data entered and updated for our two Dauphin helicopters, but also procedures were adjusted and users trained, so that we now are self supported..."
Susanne H. Lastein, Managing Director DanCopter:
"…Taking over two helicopters without having a reliable computer program for follow-up on the maintenance forced us to do something fast; otherwise we were far from being able to produce the expected 300 flying hours per month. We ended up with SAM from ASA as we were convinced that they had exactly what we were looking for.
DanCopter’s own maintenance organization is very professional and together with the organization behind SAM the implementation has been smooth and I am pleased to say that there have been no needs for me to get involved..."
Jan Fauerskov, Maintenance Coordinator and Reliability Supervisor Danish Air Transport:
"...During summer and fall 2003, we contacted ASA for discussions regarding reliability reporting. Faced with the ever increasing requirements of the Danish CAA, the old method of producing the meticulous reliability reports manually became time consuming and cumbersome. We were in need of a tool to do the reporting automatically based on data already existing in our SAM System.
In November 2003 we acquired the Reliability Reporting module. Now we have an overview of all our complaints sorted in ATA chapter, and all the unscheduled component removals as well. This makes control much easier.
Now we are using the Reliability Reporting module to monitor our whole ATR fleet and to see if there are any repetitive items that we should keep an extra eye on in order to prevent incidents or accidents.
The Reliability Reporting module is a milestone for the Maintenance Review Board meetings in DAT with the Danish CAA 3-4 times per year, and all relevant data will be analyzed. If necessary, DAT will take precautions to avoid future economical or flight safety incidents or accidents.
We are now in a position where we can provide ourselves with easy accessible information on safety and economical matters.
DAT is very satisfied with the Reliability Reporting module because it complies with our wishes and it has satisfied the Danish CAA. In fact the Danish CAA considers DAT to be one of the airlines with the best practice within the field of aircraft maintenance management in Denmark...”
DAT on SAM Support:
“...we run several EDP systems, with the SAM system we feel that the support is really there for us.”
“...when we call the ASA office, the phone is always answered.”
“...immediate attention is always paid to OUR problems, no matter what kind they are.”
“...problems are always solved and our desires have been fulfilled so far.”
“...it’s like having the support personnel sitting next to us.”
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