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All though SAM does not require much support, we ensure - when needed - a fast and professional support using technology like Internet Speech Software and Remote Desktop Connections.
Availability
The support office is open from 09:00 a.m. CET until 4:00 p.m. CET on normal working days. Assistance outside of these hours is available using a specific telephone number, which is available on request.
New versions
From time to time, new versions of the system will be released. Such new releases will be sent to all SAM Stand-Alone users for installation on their hardware and for SAM ASP customers automatically installed on the server. A letter explaining the content of the new release and any actions to be taken will be sent to all users before the update.
Accident management service
SAM-ASP:
In case it's not possible to get connected to either one of our ASP server you can call the following numbers in the order they are listed:
FOR SAM.SAMASP.DK (Ver.9)
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Hans Pontoppidan - Phone: +45 74 449 095, Cell: +45 22 254 237
Bjørn Simonsen - Phone: +45 98 381 819, Cell: +45 22 869 416
Peter Aarosin Hansen - Phone +45 42 60 60 21
Torben Jensen - Phone: +45 76 240 056, Cell: +45 23 664 509
Martin Schuh - Phone: +45 75 509 607, Cell: +45 40 409 607
FOR SAM Ver.10
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Hans Pontoppidan - Phone: +45 74 449 095, Cell: +45 22 254 237
Bjørn Simonsen - Phone: +45 98 381 819, Cell: +45 22 869 416
Peter Aarosin Hansen - Phone +45 42 60 60 21
In case an aircraft managed under an ASP Solution is involved in an accident, the following standard procedure applies:
- The accident is reported by phone or fax or e-mail to ASA.
- The report must include the aircraft registration and serial number.
- A copy of the database where the aircraft is kept is taken and secured.
- The copy of the database is placed in a separate account on ASA´s ASP server
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